Refund Policy

Last Updated: August 14, 2026

1. Overview

This Refund Policy outlines the terms under which refunds may be issued for services related to conversion optimization, website design, digital marketing, and related offerings (the “Services”).

By purchasing our Services, you agree to this Refund Policy.

2. Service-Based Nature

Due to the customized and strategic nature of our Services, all work is tailored specifically to each client. As such, refunds are limited and subject to the conditions outlined below.

3. Eligibility for Refunds

a. Pre-Project Refunds

You may request a full refund if:

  • The project has not yet started
  • No research, strategy, or design work has been initiated

b. Early-Stage Refunds

If a project has begun but is still in early stages (e.g., discovery or initial concepts), partial refunds may be issued at our discretion based on:

  • Work completed
  • Time invested
  • Resources allocated

c. Non-Refundable Situations

Refunds will not be provided if:

  • Significant work has been completed or delivered
  • Final files, designs, or strategy documents have been shared
  • Delays are caused by lack of client communication or feedback
  • The client changes direction after approval of deliverables

4. Revisions Instead of Refunds

We prioritize client satisfaction and offer revisions to ensure deliverables meet agreed expectations. Refunds will not be issued for dissatisfaction if revision opportunities were not utilized.

5. Subscription or Ongoing Services

For recurring services (e.g., monthly optimization or marketing retainers):

  • You may cancel at any time before the next billing cycle
  • No refunds will be issued for the current or past billing periods once services have been rendered

6. Chargebacks and Disputes

If you have concerns with our Services, we encourage you to contact us directly before initiating a chargeback. Filing a chargeback without prior communication may result in:

  • Immediate termination of services
  • Additional fees or collection actions where permitted by law

7. Processing Refunds

Approved refunds will be processed within 30 days and issued via the original method of payment unless otherwise agreed.

8. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.

9. Contact Information

For questions or refund requests, please contact us:

  • Email: CaseyBrown112@gmail.com
  • Phone: +1 (310) 567-2207
  • Address: 1065 SW 8th St #1241, Miami, FL 33130

By purchasing our Services, you acknowledge that you have read and agree to this Refund Policy.